Privacy Policy
Frequently asked questions
Here are some common questions about our company.
Last Updated: 09 Mar 25
At Naureen Wellness, we prioritize the privacy and security of your data. This Privacy Policy outlines how we collect, use, and protect your Personal Information when you visit our website, create an account, contact us, or engage in our consumer feedback forum.
1. Information We Collect
We collect different types of data when you interact with our website, including through customer logins, contact forms, and public forums.
| Category | Examples of Data Collected | Purpose of Collection | Source of Collection |
|---|---|---|---|
| Device Information | IP address, browser type, time zone, cookies, session data | Optimize website performance, enhance security, and track site analytics | Automatically via cookies, log files, and analytics tools |
| Account & Login Details | Name, Email, Encrypted Password | Create & manage your account, provide personalized experience | Collected during user registration |
| Contact Form Submissions | Name, Email, Message Content | Respond to inquiries & support requests | Submitted via the Contact Us form |
| Consumer Feedback & Forum Posts | Reviews, Ratings, Forum Comments | Improve our services, moderate forum content | Submitted by users |
| Transaction Details (if applicable) | Payment method (not stored), Shipping/Billing Address | Process payments & fulfill orders | Collected during checkout |
| Marketing Preferences | Email opt-ins, notification preferences | Send newsletters & promotional content (only if opted-in) | Opt-in during registration or account settings |
2. How We Use Your Information
| Usage | Details |
|---|---|
| Website Functionality | Enable seamless browsing, optimize load times, and provide personalized experiences |
| Customer Support | Respond to queries via the Contact Us form |
| Account Management | Allow users to register, log in, and update profiles |
| Feedback & Forums | Enable users to submit reviews and discussions on our website |
| Security & Fraud Prevention | Protect against unauthorized access and fraudulent activities |
| Marketing & Promotions | Send newsletters and exclusive deals (only to subscribed users) |
| Compliance with Laws | Fulfill legal and regulatory obligations |
3. Sharing Your Information
Naureen Wellness does not sell your personal data. However, we may share your data in the following cases:
| Recipient | Reason for Sharing |
|---|---|
| Hosting & Security Providers | Ensure website reliability and data protection |
| Customer Support Team | Respond to inquiries and troubleshoot user issues |
| Email Marketing Service | Send promotional emails and updates (only if opted-in) |
| Legal Authorities | If required by law, court orders, or to enforce our policies |
4. Managing & Deleting Your Data
| User Right | What You Can Do |
|---|---|
| Access Your Data | Request a copy of the personal data we hold about you |
| Update or Correct Information | Edit profile details via your account settings |
| Opt-out of Marketing | Unsubscribe from promotional emails at any time |
| Delete Your Account & Forum Posts | Request complete account deletion by contacting support |
📧 To request data deletion or modification, email us at [support@naureenwellness.com]
5. Cookies & Analytics
We use cookies and analytics tools to enhance your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintain logged-in status, store cart details | Until browser is closed |
| Preference Cookies | Remember user settings & preferences | 6-12 months |
| Analytics Cookies | Track visitor activity for performance improvements | 2 years |
💡 Managing Cookies: You can disable cookies in your browser settings. However, this may affect certain functionalities of the website.
6. Opt-Out & Marketing Preferences
| How to Opt-Out | Steps to Take |
|---|---|
| Emails & Newsletters | Click "Unsubscribe" in the email footer |
| Push Notifications | Adjust settings in your browser or mobile device |
| Targeted Ads | Manage ad preferences via Google Ads or Facebook Settings |
7. GDPR & CCPA Compliance
If you are a resident of the European Economic Area (EEA) or California, you have specific data protection rights under GDPR and CCPA, including:
| Right | Description |
|---|---|
| Right to Access | Request details of personal data collected |
| Right to Rectification | Correct any incorrect or incomplete data |
| Right to Erasure | Request deletion of personal information |
| Right to Restrict Processing | Limit how we use your data |
| Right to Data Portability | Transfer your data to another service |
📩 To exercise these rights, contact [support@naureenwellness.com]
8. Security Measures
We take serious precautions to protect your data, including:
✔ Encryption for login credentials & sensitive data
✔ Secure HTTPS connections for transactions
✔ Regular security audits to prevent data breaches
However, no system is 100% secure—users should always use strong passwords and avoid sharing login credentials.
9. Policy Updates
We may update this Privacy Policy as needed due to:
📌 Changes in legal regulations
📌 Updates to our website features
📌 Security improvements
📅 Last Updated: [Insert Date]
You can reach our customer support team by emailing asagency2006@gmail.com, calling +91 7009464665, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
For privacy-related concerns or requests, please reach out to:
📧 Email: asagency2006@gmail.com
📍 Address: Naureen Wellness , G.T Road Phagwara, Dist- Kapurthala, Punjab.
📜 For more details, visit: [www.naureenwellness.com/privacy-policy]
Last Updated: 09 Mar 25
At Naureen Wellness, we take great pride in delivering high-quality, unadulterated products. Due to the sensitive and consumable nature of our products, we maintain a strict NO RETURN, NO REFUND policy except in rare and exceptional circumstances.
1. No Return & No Refund Policy
All purchases made on Naureen Wellness are considered final. Due to hygiene, safety, and quality control reasons, we do not accept returns, exchanges, or refunds under any circumstances, except in cases of the following:
2. Eligible Cases for Replacement
A replacement request will only be considered in the following situations:
✅ Damaged or Tampered Packaging – If the package arrives in a physically damaged condition or is tampered with upon delivery.
✅ Incorrect Product Delivered – If you receive a product different from what you ordered.
✅ Expired Product – If the item received is past its expiration date at the time of delivery.
🔹 We DO NOT accept returns for reasons such as personal taste preference, change of mind, incorrect ordering, or product dissatisfaction.
🔹 Products purchased during sales, promotional offers, or as part of gift sets are strictly non-returnable and non-refundable.
3. Mandatory Requirements for Replacement Consideration
To be eligible for a replacement, the following conditions must be met:
| Requirement | Details |
|---|---|
| Report within 24 Hours | Any concerns must be reported within 24 hours of delivery. Late requests will not be accepted. |
| Unopened & Sealed | The product must be in its original packaging with the seal intact. Opened or used products are not eligible. |
| Video Proof Required | A clear, unedited video must be recorded while unboxing, showing the package label and product condition for verification. |
| Original Invoice | The original purchase invoice must be provided for any claims. |
4. Process for Replacement Request
If your case meets the above criteria, follow these steps for a replacement request:
1️⃣ Email us at [support@naureenwellness.com] within 24 hours of receiving the order.
2️⃣ Attach the following in your email:
- Order ID and Invoice Copy
- Clear unboxing video showing the issue
- Images of the outer packaging, inner packaging, and product
3️⃣ If your request is approved, we will schedule a pick-up from the original delivery address.
4️⃣ Once the returned product is received and verified, a replacement will be shipped within 5-7 business days.
🔹 We DO NOT process refunds under any circumstances – only replacements will be provided if eligible.
5. Cancellation Policy
| Order Status | Cancellation Eligibility |
|---|---|
| Before Shipping | Cancellation allowed – full refund processed |
| After Shipping | Cancellation NOT allowed |
🔹 If the order is already shipped, no cancellation or refund will be permitted.
🔹 Naureen Wellness reserves the right to cancel any order in case of product unavailability, incorrect pricing, or suspected fraudulent transactions.
6. Final Disclaimer
- Naureen Wellness reserves the right to deny replacement requests if the provided evidence is insufficient or does not meet our eligibility criteria.
- All decisions made by our executive team regarding refunds or replacements are final and non-negotiable.
📧 For any concerns, contact us at asagency2006@gmail.com